Store Credit Terms – Hydro Flask

Store Credit Terms and Conditions

Store Credit Disclaimer:

Redeemable for merchandise and products exclusively at Hydroflask.com. Store Credit cannot be redeemed for cash or credit except where required by law. For balance information, visit https://www.hydroflask.com/ and log into your account for your account balance. Steel Technology, LLC dba Hydro Flask, including its Affiliates (collectively, “Hydro Flask”) reserves the right to reject or deactivate any store credit to prevent fraud, suspected fraud or abuse. Store credit will appear immediately by email, or within 4 hours of purchase. The risk of loss and title to such items passes to the purchaser upon our electronic transmission to the recipient.

What is Store Credit

Store credit is applied to accounts for the following reasons:
Store credit is redeemable for website purchases only. They are not redeemable in stores, at partnering retailers, or social media shops.

A customer service agent will have communicated or sent you an email with the store credit amount applied to your account. If you do not have an account, they will have initiated one for you.
You can access your account by entering your email and password. If you do not know your password, use the forgot password to reset it.
Your Store Credit will appear on your account page. Select the Store Credit option. Your current balance as well as the credits and redemptions history will be available for your review.

Easy to Use

During the check out process, there will be an option to select to apply Store Credit.
Store credit does not have to be applied to an order.
All store credit must be applied up to the order total. User can not select to apply only part of the credit.
Any store credit in excess of the order total will remain on the account and can be applied to a future order.
If the Store credit balance is less the order total, other forms of payment can be applied to the remaining balance.

More Information

Store Credit may be redeemed exclusively at Hydroflask.com.
Store Credit is nontransferable to another customer
Customer must log into their account or create new password for the account CSR credit and apply the credit to use Store credit on purchase
Store Credit cannot be applied to past purchases
Store Credit can only be applied to new purchases
Store Credit expires 2 years after application to the account (subject to applicable law).
Not refundable for cash except in states where required by law.
By purchasing this Gift Card, you agree to the Gift Card Terms and Conditions.
Gift Card purchases are not eligible to accrue Hydro Flask loyalty points, and such loyalty points shall not be a valid form of payment for any Gift Card purchase.
Store Credit expires 24 months after application to the customer’s account, unless otherwise required by applicable law. Where applicable law limits or prohibits expiration, Store Credit will remain valid to the extent required by such law.
Must use all store credit when applying to an order. Up to the available order total before then applying any other form of payment. Any store credit in excess of the order total can be used on a later order.
Store credit will be returned back to the customer account on any returns or cancelations for orders where Store credit appeasement was applied.
Store credit is redeemable for website purchases only. They are not redeemable in stores, at partnering retailers, or social media shops.

Store Credit Terms and Conditions

General Terms. The following Terms and Conditions describe the terms and conditions that apply to the acceptance, and use of the Hydro Flask Store Credits. In addition to these terms, the Hydro Flask Terms of Use and Privacy Policy set forth on the Hydroflask.com website apply and are incorporated into this Agreement by reference. By accepting or using a Store Credit, you agree to be bound by these Terms and Conditions.

For purposes of these Terms and Conditions, including the arbitration provision set forth below, the term “Hydro Flask” shall be interpreted broadly, encompassing Steel Technology, LLC dba Hydro Flask and any of its predecessors, successors, assigns, parents, subsidiaries, affiliates, sister companies and each of their respective officers, directors, shareholders, employees, and agents (collectively, “Hydro Flask Entities”).

IMPORTANT: THESE TERMS AND CONDITIONS CONTAIN A MANDATORY ARBITRATION PROVISION THAT, AS FURTHER SET FORTH BELOW, REQUIRES THE USE OF ARBITRATION ON AN INDIVIDUAL BASIS TO RESOLVE DISPUTES. THIS MEANS THAT YOU AND HYDRO FLASK ARE EACH GIVING UP THE RIGHT TO SUE EACH OTHER IN COURT OR IN CLASS ACTIONS OF ANY KIND. IN ARBITRATION, THERE IS NO JUDGE OR JURY AND THERE IS LESS DISCOVERY AND APPELLATE REVIEW THAN IN COURT.

Liability. Hydro Flask disclaims any and all liability for the balance on any Store Credit.
Expiration. Store Credit expires 24 months after the date it is applied to a customer’s account, except where a longer period is required or expiration is prohibited by applicable law.
Returns and Refunds. Store Credits are not returnable or refundable. Any returned products purchased on an order where store credit was applied, store credit will be reapplied to the original account.
Purchase and Delivery. Store Credits cannot be purchased.
Acceptance. Unless other restrictions apply, you may use Store Credit exclusively online at Hydroflask.com.
Redemption. Store Credit are redeemable towards purchases of eligible goods at hydroflask.com. Eligible goods are subject to change without notice in Hydro Flask’s sole discretion.
Check Your Store Credit Balance. You may check the balance by visiting Dashboard | Hydroflask Store View and logging into your account.
Consolidation. You may not consolidate or combine Store Credits from other accounts to apply to a purchase. Store credits are nontransferable to a different account.
Customer Service. You may call Customer Service at 1 (888) 584-9376 for assistance.
Promotional Use. Hydro Flask prohibits the use of Store Credit in promotions and in marketing, advertising, or promotional activities through the internet, radio, magazine, direct mail, email, newspaper, and/or television broadcast without its prior written approval.
No Affiliation with Hydro Flask. Hydro Flask expressly prohibits use of Hydro Flask’s name, logo, trade dress (including any image/likeness of the cards) or trademarks (or those of any of its subsidiaries or affiliates) in connection with the use of Store Credit. Furthermore, the use of Store Credit in any manner that states or implies that any person, website, business, product, or service is endorsed or sponsored by, or otherwise affiliated with, Hydro Flask or any of its subsidiaries or affiliates is prohibited.
Compliance with Law. By using or holding Store Credit, you are certifying and representing to Hydro Flask that you will comply with all applicable laws, these Terms and Conditions, and that you will not use the Store Credit in any manner that is misleading, deceptive, unfair or otherwise harmful to consumers or Hydro Flask.
Unlawful & Prohibited Use. You agree not to use a Store Credit in any manner that is harmful to Hydro Flask, its affiliates, or its customers. Hydro Flask reserves the right without notice to refuse to accept Store Credit and to take further action including but not limited to balance forfeiture and suspension or termination of accounts.

If you engage in strictly prohibited activities, we may take further action, including criminal prosecution. Strictly prohibited activities include but are not limited to the following:

Lost or Stolen Store Credit, Unauthorized Use. Hydro Flask does not replace lost or stolen Store Credit. Hydro Flask shall not have liability to you for (i) lost or stolen Store Credit account information (ii) use of any Store Credit by third parties through your Account or (iii) if you provide account credentials to another individual. You are solely responsible for any activity conducted under your account and for keeping the information and your account password safe and secure.
Disputes, Arbitration, and Applicable Law.

PLEASE READ THIS SECTION CAREFULLY. IT MAY SIGNIFICANTLY AFFECT YOUR LEGAL RIGHTS, INCLUDING YOUR RIGHT TO FILE A LAWSUIT IN COURT.

Arbitration Agreement.

EXCEPT FOR DISPUTES THAT QUALIFY FOR SMALL CLAIMS COURT, YOU AGREE THAT ALL DISPUTES ARISING OUT OF OR RELATED TO THESE TERMS AND CONDITIONS OR ANY ASPECT OF THE RELATIONSHIP BETWEEN YOU AND HYDRO FLASK, INCLUDING YOUR ACCEPTANCE OR USE OF STORE CREDIT OR PROVIDED BY HYDRO FLASK OR THE HYDRO FLASK ENTITIES, WHETHER BASED IN CONTRACT, TORT, STATUTE, FRAUD, MISREPRESENTATION, OR ANY OTHER LEGAL THEORY, WILL BE RESOLVED THROUGH FINAL AND BINDING ARBITRATION BEFORE A SINGLE NEUTRAL ARBITRATOR INSTEAD OF IN A COURT BY A JUDGE OR JURY. EXCEPT AS OTHERWISE PROVIDED IN THESE TERMS AND CONDITIONS, YOU AND HYDRO FLASK AGREE THAT EACH IS WAIVING THE RIGHT TO SUE IN COURT AND TO HAVE A TRIAL BY A JURY. This paragraph may be referred to as the “Arbitration Agreement” in these Terms and Conditions.

Class Action and Mass Action Waiver.

YOU AND HYDRO FLASK AGREE THAT ANY ARBITRATION REQUIRED BY THE ARBITRATION AGREEMENT WILL TAKE PLACE ON AN INDIVIDUAL BASIS. You and Hydro Flask each agree to waive the right to have any dispute or claim subject to the Arbitration Agreement brought, heard, administered, resolved, or arbitrated as a class arbitration, class action, collective action, or Mass Action to the maximum extent permitted by law. “Mass Action” means a situation in which a party is represented by a law firm or other representative, or a collection of law firms or other representatives, that has initiated more than one hundred (100) arbitration Demands with common questions of law or fact against Hydro Flask within 180 days of initiating your arbitration Demand. This paragraph may be referred to as the “Class Action and Mass Action Waiver” in these Terms and Conditions. Nothing in these Terms and Conditions precludes you from bringing issues to the

attention of federal, state, or local government agencies and, if the applicable law allows, such agencies may seek relief against Hydro Flask for you.

Initiating a Demand for Arbitration.

Any arbitration required by the Arbitration Agreement shall be initiated by You or Hydro Flask by sending the other a written demand for arbitration (“Demand”) only via first-class mail, FedEx, or UPS within the applicable statute of limitations period. Your Demand shall be delivered to: Hydro Flask, Store Credit Demand, 525 Northwest York Drive, Bend, Oregon, 97703. The Demand must include (i) the name, telephone number, mailing address, and email address of the person or entity seeking arbitration; (ii) a statement of the legal claims asserted and the factual basis for those claims; (iii) a description of the remedy sought and an accurate, good-faith calculation of the amount in controversy; (iv) the original personal signature of the party seeking arbitration; and (v) the original personal signature of any legal counsel or other representative purporting to represent the party seeking arbitration. For purposes of this paragraph, “original personal signature” does not include any digital, scanned, electronic, copied, or facsimile signature. An original personal signature on the Demand certifies the following: (i) the Demand is not being presented for any improper purpose, such as to harass, cause unnecessary delay, or needlessly increase the cost of litigation; (ii) the claims and other legal contentions are warranted by existing law or by a non-frivolous argument for extending, modifying, or reversing existing law or for establishing new law; and (iii) the factual contentions have evidentiary support or, if specifically so identified, will likely have evidentiary support after a reasonable opportunity for further investigation or discovery. The original personal signature by the party seeking arbitration shall verify under penalty of perjury that the factual statements contained in the Demand are true and correct. Compliance with this paragraph tolls any applicable statute of limitations as to any dispute or claim subject to the Arbitration Agreement that is stated in the Demand.

Filing a Demand for Arbitration.

A party seeking arbitration of any dispute or claim subject to the Arbitration Agreement shall submit a copy of the Demand to the American Arbitration Association (“AAA”) sixty (60) or more days after the Demand is initiated pursuant to these Terms and Conditions. The arbitration will be administered by the AAA pursuant to the current AAA Consumer Arbitration Rules, except to the extent modified by these Terms and Conditions.

Conduct of Arbitration.

In any arbitration of a dispute or claim that is subject to the Arbitration Agreement:

You or Hydro Flask may file such dispositive motions as would be permitted by the Federal Rules of Civil Procedure without obtaining permission from the arbitrator. Upon the filing of any dispositive motion, the arbitrator may stay all further action and deadlines in the arbitration until deciding such motion.
The parties shall have the right to conduct such discovery from the opposing party or any third party that is proportional to the needs of the claim or dispute, considering the importance of the issues at stake, the amount in controversy, the importance of the discovery in resolving the issues, and whether the burden or expense of the proposed discovery outweighs its likely benefit. Proportionality shall be decided by the arbitrator when requested by either party.
The arbitrator shall conduct any calls, conferences, or hearings by teleconference or videoconference, unless the arbitrator determines that an in-person hearing is appropriate. Any in-person hearing will be held at a location that is reasonably convenient. You and an employee of Hydro Flask shall attend all arbitrator calls, conferences, and hearings.
A party may make a written offer of judgment at least seven (7) days before the date set for the arbitration hearing.
If the arbitrator finds that a party’s claim, counterclaim, or appeal was frivolous, asserted in bad faith, or pursued for purposes of harassment, the arbitrator shall award the opposing party its attorneys’ fees, costs, and expenses and all amounts charged by AAA for the arbitration.
The arbitrator will follow these Terms and Conditions and the law. The arbitrator shall not have the authority to commit errors of law or legal reasoning. The arbitrator may award relief only in favor of the individual party seeking relief and only to the extent necessary to provide relief warranted by that individual party’s claim. The arbitrator may not award relief for or against anyone who is not a party, though the individual relief awarded by the arbitrator may incidentally affect non-parties.
You or Hydro Flask may appeal an arbitration award that manifestly disregards the law by filing a notice of appeal with the AAA within 30 days after an award is rendered and delivered to the parties. The appeal shall be heard by a single arbitrator unless the parties agree to a multi-arbitrator appellate panel. The arbitrator(s) assigned to the appeal shall be selected by agreement of the parties from among those on the AAA Appellate Panel. If the parties are unable to agree, AAA shall appoint the arbitrator(s) from among those on the AAA Appellate Panel. An arbitrator who previously presided over any aspect of a case shall be ineligible from serving as an appellate arbitrator in that same case. The appeal, including briefing, shall be conducted pursuant to the parties’ agreement or the appellate arbitrator(s)’ orders if the parties are unable to agree.

Severability.

If (i) any dispute or claim subject to the Arbitration Agreement is filed as a class arbitration, class action, collective action, representative action, or Mass Action and (ii) if the Class Action and Mass Action Waiver is held invalid or unenforceable as to such dispute or claim, then the Arbitration Agreement does not apply to that dispute or claim and such dispute or claim must be brought in a court of competent jurisdiction. If any provision of Section 20 of these Terms and Conditions other than the Class Action and Mass Action Waiver is held invalid or unenforceable as to a particular dispute or claim, then such provision shall be severed from the Terms and Conditions, and the remainder of the Terms and Conditions shall be enforceable to the maximum extent permitted by law.

Applicable Law.

The Federal Arbitration Act (“FAA”) governs the interpretation and enforcement of Section 20 of these Terms and Conditions. If the FAA is found not to apply to any portion of Section 20 of these

Terms and Conditions, then the applicable laws of the State of Arkansas shall apply without regard to choice-of-law principles.

Indemnification. You agree to defend and indemnify Hydro Flask and its subsidiaries and affiliates from and against any claims, expenses or liabilities made against or incurred by any of them in connection with your use of the Store Credit or violation of any of these Terms and Conditions.
Governing Law. Without regard to choice-of law principles, the laws of the State of Texas shall apply to these Terms and Conditions and the use of Store Credit.
Updates to Terms and Conditions. Hydro Flask may update these Terms and Conditions at any time without notice. Hydro Flask recommends that you check these Terms and Conditions periodically for changes. If there is a conflict between these Terms and Conditions and the Hydro Flask.com Terms of Use, these Terms and Conditions will govern.